Protect rental income with clear evidence of vehicle condition at handover and return. FleetSuite connects photos, signed condition reports and itemised damage charges to help resolve disputes and support chargeback challenges. Optional damage matrices help standardise charging across your team, while offline capture keeps collections and returns moving.
Compare the same area at collection and return. Keep new damage distinct from existing marks, with both records ready for the customer conversation.
A clear starting point for the assessment.
See how the charge is supportedWe recommend damage matrices as a consistent basis for charging. Each business chooses whether to use them. The condition record and supporting evidence stay connected either way.
Apply the selected matrix rate to the assessed damage. Keep the relevant entry alongside the photos and condition report, so the charge has an understandable basis.
The damage, the rate and the evidence. Together.
Record an itemised damage charge without using a matrix. Keep the basis of the assessment with the condition record, so your team can explain the charge.
The damage, the assessment and the evidence. Together.
Capture condition photos, notes and signatures where the vehicle is—even without a connection. Sync when the signal returns, with the handover record ready for the rest of the team.
Discuss offline handoversReady to sync when the connection returns.
The return record supports both sides of the job: explaining the damage charge and getting the vehicle ready to earn again.
No. Damage matrices are recommended but optional for each business. You can use a matrix to standardise charging or record assessed damage charges without one. The photos, condition reports and assessment remain connected in either case.
Compare the collection record with the return inspection, including photos and existing damage notes. Keep the assessment with both records so the team can explain what changed during the hire.
Yes. Capture condition photos, notes and signatures without a connection, then sync when you reconnect. This keeps the collection or return moving while retaining the evidence.
FleetSuite brings the condition evidence, signed report and itemised damage charge together to support your response. Clear records help explain the charge; the outcome of a chargeback remains with the payment dispute process.
This page covers rental condition and damage evidence at collection and return. FleetSuite also connects vehicle safety inspections, defect management and repair work to the vehicle record.
Explore your collection, return and damage process in FleetSuite, with the charging approach that suits your business.