A useful answer.
While it matters.
Bring messages from connected channels together with the relevant records. Spend less time finding the background and more time progressing the enquiry.
Make the first reply count.Unified inbox software. Turn conversations
into business.
Turn enquiries into bookings, sales and repeat business. FleetSuite brings conversations from connected channels into one unified inbox for car rental teams and dealerships, with the relevant customer and vehicle history alongside them. Respond faster, make relevant offers and pick up where colleagues left off—keeping opportunities moving across hire, sales and aftersales.
One customer relationship.
Across hire, sales and aftersales.
A unified inbox for car rentalThere’s more behind
There’s more behind
the message.
The conversation is where the opportunity starts. The information already in FleetSuite helps your team turn it into business.
A hire extension, handled with contextIllustrative conversation
Morgan ReedExisting hire customer · Website enquiry
09:12A current booking. An available vehicle.
The agreed rate, already to hand.
Five more days on hire.The same van. More income.
+£240Additional hire income
Customer communications software for vehicle businessesLess catching up.
Less catching up.
More following through.
Keep the customer’s needs connected to the people and information that can move them forward.
A useful answer.
Change the colleague.
Keep the conversation.
Let the next person pick up with what has been discussed and agreed. Keep handovers clear, without asking the customer to explain it all again.
A consistent experience across teams.The next opportunity
has a history.
Use the customer’s hire, sales and service history to make the next conversation relevant. Bring the relationship with you as their needs change.
More reasons to come back.One relationship, across the businessKnow the customer.
Know the customer.
Beyond the enquiry.
Vehicle hire↗Dealer unified inbox↗Service & aftersales↗
Make the next hire easier to win.
Keep requirements, previous conversations and booking context together.
Give the next conversation a head start.
Carry customer interest and vehicle context into your dealer CRM and sales follow-up.
Keep the answer close to the work.
Connect customer conversations with vehicle history and the work being planned.
A clearer connectionThe practical
The practical
questions.
How does a unified inbox help a vehicle business?
It brings conversations from connected channels into one place, alongside the relevant customer and vehicle records. Your team can spend less time reconstructing the enquiry and give a more useful response.
Is this only for car rental enquiries?
No. FleetSuite’s unified communications support customer conversations across hire, vehicle sales and aftersales. The relevant booking, deal or service history gives each team context.
How does this work with the dealer CRM?
The unified inbox keeps customer conversations connected across the business. The dealer CRM takes sales opportunities through requirements, follow-up and deal progression. Explore dealer CRM and enquiry management.
Can we connect the channels we already use?
Tell us which channels your customers use. We’ll work through the supported connections and your setup in the demonstration, so the route fits your business. Explore integrations and API.
Turn customer conversations into opportunitiesMake every conversation
Make every conversation
worth more.
See how connected conversations can help your team respond faster and win more business. We’ll tailor the demonstration to your customer channels and the work behind them.
- Your customer conversations and enquiry sources
- The booking, vehicle and customer context behind them
- How hire, sales and aftersales work together